On duty at the FD yesterday, shift started at 0700 hrs. "Red phone" rings at 0706 for a lift assist. Oh, gonna be one of THOSE days. Next to "I'm 'hurt' and want to go to the hospital instead of jail", lift assists are my absolute least favorite calls. Nothing against the people that need our help, but these calls are such a pain in our butts.
So we travel up to 123 Main St, all kinds of angry because we HATE these calls. Wait for the garbage truck to get out of our way, park in front of the house and make our way up the drive. A nice elderly (85) lady greets us at the door with a tear in her eye, a smile and a warm Thank You. Find out the problem is her daughter who lives in the finished basement and is confined to a wheel chair. Let's call her Agnes. Agnes tells us that her daughter "Betty" was reaching for some cat food and fell out of her chair. Betty is downstairs sitting on the floor sobbing. My partner tells her that she's not allowed to cry two days before Christmas, and that we're here to help. She says she's embarrassed and angry that her F*&^*NG legs don't work anymore. Move the wheelchair behind her, make sure she's not hurt from the fall, and she's back in her chair literally before she knows what happened. Agnes starts with the "Oh my! God sent me two angels this morning! Let me give you money for breakfast." Explain to her we're not allowed to accept gifts, and we're just doing our job. Exchange "Merry Christmases" she demands a hug from each of us, and on our way back to the station. Great. I wanted to be angry and two NICE people just sucked it right out of me.
See how that works? NICE overrules ANGRY each and every time! Positive vs. Negative! Oh, but wait! This one gets even better!
Back at the station, around 0740, 0751 "red phone" rings again, and I can tell from the tone in my partner's voice, I know exactly where we're going. 123 Main St. Now my partner is really angry. I ask if she's hurt or wants an ambulance, he says "Nope, she just fell again." Since I was in charge that day, I made a decision to bring an ambulance with us anyways. No lights or sirens. I'm ANGRY, NOT going to do this all day!
Pull up in front of 123 Main St. and my partner says "Oh, I saved this little tid-bit for you. She fell off the toilet this time." Now I'm UBER ANGRY. I felt myself and my anger about to ruin my whole day.
Decision time Bill. You gonna let this negative kill your whole day? Or are you going to do something about it right here, right now?
Climbed out of the rig, and grabbed Agnes' empty trash can on the way up the drive. Get to the side door, and Agnes is in tears, yelling down the stairs, Betty is yelling up the stairs, and I can tell my partner is angry. WHOA!!! I'm putting the brakes on this shit right now. I pull Agnes aside upstairs, calm her down real quick. She WANTS Betty to go to the hospital, Betty doesn't. Betty is about 35 years old and can make her own decisions. Agnes informs me that Betty was in a bad car accident in 1988 and has been on Oxy since this past Halloween. Then she got angry, started drinking heavily, and "gave up." "Agnes, this is the first step to getting her some help. I'll be right back, you stay here." My partner and I get Betty back in her chair, and move her to the bottom of the steps so she can talk to her mother. Then the fight starts again. My partner gets on the steps to be in between them and I pull Agnes around the corner into the kitchen. We both do our own things to diffuse the situation, Paramedics show up and head downstairs to talk to Betty. After a lengthy conversation about her legs not working because of the edema, we ask Betty if she misses having breakfast with her mom upstairs in the dining room, and that the doctors can fix her legs, but she has to go to the hospital first. She agrees and we start bringing her up the stairs, at the landing Agnes kisses her on the forehead and they both start crying. Get Betty loaded up, make sure Agnes is OK. More hugs, and she tells my partner and I "Please be careful of your angel wings today, don't clip them on anything."
Get back in the rig, proud of not letting a bad situation get worse, and overwhelmed with the help we just provided to this family
Around 1045 the doorbell rings. A lady hands my partner a Pizza Joe's box, a note that reads "We pray for your safety while you look after ours. THANK YOU for all you do!" and a box of candy. Another call almost immediately, diabetic emergency. Meet the Paramedics in the driveway, we all go into a nice family that is very concerned about Grandpa. Get some D50 on board and Grandpa wakes right up and says he feels great. Thank Yous and Merry Christmas from the whole family as we leave. Talk to the Paramedics a minute in the driveway, and the conversation turns toward our pizza we have waiting for us at the station. On it! Get back to the station, open the pizza box.... COOKIES!!! Who does that??? Grateful for the homemade cookies, but now my belly wants pizza. Call our favorite pizza shop to order lunch, they don't open until 1600. DOH! Thinking about pizza allllllll day, run a couple more uneventful calls, and call back to order pizza at 1700. 2.5 hour wait. Wow. Really? OK.
1930 rolls around, and FINALLY my partner goes to get the pizza we've been craving since 1100 this morning. Now, the owner of said restaurant is a notorious tightwad. Use 3 sugar packets in your iced tea and he'll charge you a nickel for the third one. Well maybe not that bad, but you get the idea. My partner gets back with the long awaited pizza, and informs me that said tightwad didn't charge us a dime for it, and said "Merry Christmas!" Open the box, and it was cooked to perfection. It was glorious.
The best pizza I've ever eaten.